Terms & Conditions

Out of Stocks

When there are out of stocks issue , we will not capture the payment and will cancel the order. We will inform the customer via email or telephone.


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as confinement packages, premium herbs, herbs, flower teas, herbal soups & tea,  food , health and personal care items cannot be returned.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not refundable.
Any item that is returned more than 7 days after delivery is not refundable.

Refunds (if applicable)
Do call us @ 62882546  before bringing the goods physically to our store @ Blk 210 Hougang St 21 #01-237 Singapore 530210. You need to bring the goods to our store within 7 days. Once your return is received and inspected at our store, we will  notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tcmshop.sg@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us @ 62882546 and bring the goods physically to our store @ Blk 210 Hougang St 21 #01-237 Singapore 530210.

If the ordered goods are out of stock, we will inform you within 7 days and refund the full amount accordingly.