Shipping Information


Standard Domestic & International Delivery

All orders will be shipped by our delivery provider according to which delivery methods customers choose. The shipping cost will be automatically calculated. If you require some items urgently, please contact us at 62882546 and we will be happy to assist you.


Important things to note for domestic delivery

1. No delivery on Sundays and Public Holidays: For orders placed on Friday evening,Saturday and Sunday, items will be delivered on Tuesday or next working day. If you require the items urgently, please visit our store during working hours.

2. If there's no one around to receive the parcel, a second delivery attempt will be made at no additional cost. However, if the parcel still cannot be delivered on the 2nd attempt, you will be imposed a $5 return fee on top of the cost of redelivering the parcel again.

3. Certain stocks may require longer time for delivery. When such situations arises, we will contact you as soon as possible to update you on the status.

5. When the ordered goods are out of stocks, we will informed you within 7 working days and do a full refund to the customer if payment has been captured by us.

Important things to note for international delivery

1. It is the responsibility of the customer to check the individual country custom regulations.

2. In the event that packages are unable to clear at the customs due to individual country regulations, we will try our best to reclaim the package from the customs with the tracking slip & if successful will refund less the courier charges to and fro, & the administration reclamation fees imposed by the courier company.

3. We are not liable for the refund of the cost of goods and courier charges if the package is being retained by the customs.  

 

Self-Collection

You may choose to collect your items with your purchase details at our retail store:

本草康目 Herbs Health Ben Cao Kang Mu Pte Ltd
Block 210 Hougang St 21 #01-237 ( Kovan MRT)
S (530210)
All payments must be made at our website. Please print out the receipt and present it when collecting your goods.